Is Selling on Etsy Worth it in 2024? (Reviews & Alternatives)
Selling on Etsy is worth it in 2024 because it’s one of the quickest, cheapest, and easiest ways to get your handmade products online and hooked up with a shopping cart function. It’s also a low-risk option when compared to building a website. You can set up a professional-looking online shop in a matter of hours, list several items for just a few dollars, and not have to deal with domain and hosting fees.
Although you may not immediately reap the benefits of Etsy’s shoppers, your existing customers will immediately have a way to shop and buy from you.
As soon as your Etsy shop is set up and you have a few listings, you can share a link to it on social media or email it to friends and family, asking them to pass your link on to others.
It takes time to learn the ropes on Etsy and a certain amount of skill to get your listings to appear at the top of search results. But it takes much longer to get a new website to appear in the top search results of Google.
For these reasons, I believe Etsy is one of the best ways to sell handmade items, vintage items, or craft supplies online and is worth it for a craft business to start selling on while they work on building a website.
Of course, before you set up an Etsy shop, be sure you’re following the laws around operating a handmade business:
PROS & CONS OF SELLING ON ETSY
Etsy has made several changes lately, and they’ll continue to do so. Etsy’s top priority is for Etsy to make money, so they’re going to do what’s best for their business, not yours.
The recent changes seem to reflect that as there are many upset Etsy sellers wondering if it’s worth it to continue selling on the platform.
To help you determine if Etsy is worth it for your handmade business, here are a few of the most common Etsy pros and cons:
ETSY PROS
1. QUICK, EASY & COST EFFECTIVE
It’s easy to set up an online store and keep costs low. When you build a website, you must either pay someone to design and build it for you or invest hours into building it yourself. You’ll also have domain and hosting fees.
Etsy also makes it easy to add listings, edit listings, and update your shop.
2. ETSY HAS AN ESTABLISHED AUDIENCE
If you were to start a website today, it would take months, maybe even years, for search engines to pick it up and to appear on the first page of Google. And Google is a much more competitive platform than Etsy since it lists every website in the world. Etsy allows you to set up an online store and have the potential for shoppers to see it immediately.
3. GOOD TESTING GROUND
Selling on Etsy is a great way to start your business and test the market before investing more time and money into a website. There’s so much to learn and do when it comes to starting a handmade business. Etsy takes building and maintaining a website off that list.
Start to earn money, build your brand, get to know your customers, etc. first, before you add more to your plate. Everything you learn from selling on Etsy can help ensure you hit the ground running when you launch your website.
ETSY CONS
1. COMPETITION
Although Etsy is well-known and attracts lots of shoppers, it’s also well-known to other handmade business owners. It’s become quite competitive over the years and every category is saturated, so you can no longer rely on Etsy driving shoppers to your shop.
You must work or pay for those shoppers.
That time and money could be put into building your own audience of loyal customers who shop on your website and aren’t distracted by thousands of other sellers or handmade items.
2. COPYCATS
Because so many crafters know about Etsy, it makes it easy for them to find your product and copy it.
I don’t like to provoke fear and I would never encourage you to not put your work out there because of copycats; it’s likely to eventually happen whether you’re on Etsy or not.
But the better jump start you have on establishing your brand and becoming known for offering your unique product, the harder time copycats will have taking customers away from you. On Etsy, those copycat products are sitting right next to yours and are just a click away for shoppers.
3. LACK OF CUSTOMER LOYALTY
When shoppers sign up for your newsletter, follow your social media accounts, and visit your website, it’s because they’re a fan of your brand. When people head to Etsy’s website, it’s because they’re a fan of Etsy and they’re looking for handmade products…not specifically your handmade products.
They’re going to come across several sellers offering similar products and may choose based on which shop has the lowest prices, fastest shipping, etc.
It’s like shopping at the grocery store. You likely don’t know the farmers who produced the vegetables and may not even care which farm they come from, as long as there’s a good selection for you to choose from.
But let’s say you’ve gotten to know a local farmer. You’ve seen the land they grow their vegetables on, you’ve met the farm owners, you know their processes, etc. it’s likely you’ll feel more loyalty to that farmer and will make the effort to buy vegetables from them.
On Etsy, it’s hard for you to set your shop apart, which makes it harder for Etsy shoppers to get to know you and your brand to create brand loyalty. This brings me to my next point…
4. LACK OF BRANDING
A business’s brand should come through in many ways, but Etsy only gives you control of a few of those touchpoints.
For example, on your website, you can change the colors, fonts, navigation, layout, shopping experience, etc. but those aren’t things you can adapt on Etsy.
Etsy shoppers can only get to know your brand through your shop’s name, the images you upload, and the text you use.
Let’s say my brand is high-end. I’d have a hard time making my Etsy shop look and feel much higher-end than my Etsy competitors because we have the same font, font colors, layout, etc.
On the other hand, I’m in control of every element on my website and can make every detail that surrounds my products feel “high-end” so my prices seem justified to shoppers.
5. HARDER TO GROW YOUR EMAIL LIST
Email marketing is one of the most effective ways to market, so it’s important for every handmade business to have a newsletter. It’s also a great way to keep in touch with your buyers and provide great customer service after a transaction.
It is possible to market your newsletter on Etsy, but at this time, you’re unable to have a signup form directly in your Etsy shop.
Getting people to sign up for your newsletter when the form is right in front of them is one task. Adding more steps for a person to get to that form makes them less likely to sign up.
You can still collect email addresses, even if you don’t have a website setup. So it’s worth it to start a newsletter and link to a signup form from your Etsy shop.
It takes 10 minutes to set up a landing page form, and it’s free. Here’s how: How to Start a Newsletter for your Handmade Business (in 10 mins & for FREE).
SELLING ON ETSY REVIEWS
Etsy reviews can also help you determine if it’s worth it for you to sell on the platform. You can find reviews for Etsy on sites such as:
- Sitejabber
- Trustpilot
- Consumer Affairs
One thing to keep in mind when looking at Etsy’s overall rating on sites like these is that the reviews are from both buyers and sellers.
Buyers are leaving 1-star reviews for Etsy based on one seller they dealt with. That 1-star should go to the seller, not Etsy. These types of reviews can skew the results when you’re wondering if it’s worth it for you to sell on Etsy.
There are plenty of reviews from sellers too, most of them aren’t great. But when you look at the number of reviews an Etsy rating is based on, you’ll see it’s a fraction of how many people are actually using Etsy.
If you take just Etsy sellers, the most recent stat I found was for 2019, which stated there were 2.69 Etsy seller (source).
So let’s take a look at the review sites that have Etsy reviews and count how many of those reviews are 3 stars or less:
Sitejabber: 790 out of 2033 people reviewed Etsy as 3 stars or less
Trustpilot: 2229 out of 3231 people reviewed Etsy as 3 stars or less
Consumer Affairs: they don’t break their numbers down but based on their graph, it looks like maybe 30 – 40% of people reviewed Etsy as 3 stars or less. So if we go down the middle and say 35%, that would be 280 people.
Of those 3 sites that have Etsy reviews, an approximate total of 3299 people gave Etsy 3 stars or less when reviewing the platform.
If we divide those poor Etsy reviews by the estimated number of sellers Etsy had in 2019, that’s not even 1% of people who are unhappy with the platform; it’s 0.12%.
Keep in mind, that number is not based on sorting each Etsy review into who’s reviewing as an Etsy buyer and who’s reviewing as an Etsy seller. It’s taking the total number of bad reviews and dividing it by how many active sellers there were in 2019.
If we take the total number of Etsy users, which I’m guessing is the number of people who have created an account on Etsy and include buyers and sellers, that’s 46.35 million in 2019 (source).
So when you take all of Etsy’s 3-star, or lower, reviews (3299) which includes buyer and sellers, and divide it by total Etsy users, which includes buyers and sellers, the percentage of Etsy users that aren’t very happy with Etsy is 0.007%.
I know not everyone who has used Etsy has left a review on one of these websites, but those numbers give you an idea of the percent of Etsy users who had a bad enough experience to leave a bad review.
There will always be pros and cons to every business. When you’re as big as Etsy, you can’t please everyone.
To get a better idea of sellers’ experiences on Etsy, take a closer look at some shops that are similar to yours.
>> How long have they been on Etsy? Several years tells you they must be somewhat satisfied with their experience.
>> How many sales do they have? Do remember that how much marketing the seller does will have a direct impact on how many sales they have.
You can also head to the Etsy forums and look up some more specific questions to see how Etsy sellers respond. Are they generally happy or unhappy with Etsy?
What are some Etsy alternatives?
If you want to sell online, but are fed up with Etsy or don’t think it’s worth your time and money, there are many other options for you to choose from.
If you’re going to choose an alternative online marketplace, look for one that targets a different audience than Etsy and is focused on a different category (e.g. a marketplace for selling knitted goods or one for art).
If you’re looking for a general handmade marketplace, Etsy is ranked top in that category by most handmade businesses (Amazon Handmade would be second).
You can check out a full list of those marketplaces here: 30+ ETSY ALTERNATIVES
The list also includes options such as starting your own website, adding a shopping cart function to your Facebook page, and free options for selling handmade online.
Is it profitable to sell on Etsy?
It can be profitable to sell on Etsy if you’re selling a product with high profit margins. There are several overhead costs to consider when selling on Etsy that will reduce your profits, and even have sellers losing money.
You may also want to check out:
- The Most Profitable Crafts to Sell
- How Much Does Etsy Take Per Sale?
- How to Find the Best Things to Sell on Etsy
You also want to consider the type of product you’re planning to sell on Etsy, and if it’s commonly shopped for and purchased online.
There are a few things that must be kept in mind when it comes to handmade items that sell well on Etsy:
1 – Online Shopping Behavior
2 – Handmade trends
3 – Shipping fees
1 – ONLINE SHOPPING BEHAVIOR
People head online to shop for a few main reasons:
Specific items
If you saw your favorite celebrity wearing a yellow sundress with ruffle sleeves and wanted to find one just like it, would you head to the mall and stop in ALL of the stores? Or head online and type “yellow sundress with ruffle sleeves” into Google?
The second option is easier right?
When selling on Etsy, you must think about which details online shoppers might be specifically searching for and what type of wants/needs drive them to shop online. For example, most people aren’t heading online to find a “women’s dress”. Instead, one may be looking for a “yellow sundress with ruffle sleeves”.
When you know the specific product features your target market is searching for, you can be sure to name them in your product title and description, so your listing gets found.
Even if you aren’t sure what your target market is searching for, your listings are more likely to be discovered when your titles are specific.
No one is searching the Internet for “soap”, so online shoppers are unlikely to discover an Etsy listing titled “soap”. Soap can be easily found at the grocery store or drugstore.
If someone is going online to find soap, it’s because they’re looking for a specific type of soap. Maybe it’s unicorn-themed soap for their child, or food-themed soap as a gift for their foodie friend, or turmeric-infused soap because they read about turmeric’s beauty benefits.
Soap listings using the same keywords online shoppers are typing into search bars are more likely to be discovered.
>> You may also be interested in the best and most basic Etsy SEO tips
Comparison-shopping
When shoppers want to buy a product but aren’t sure which features they want or which business provides the best option for them, they’ll head online to research and compare.
You must know who your business is targeting and understand the features they’re comparing so your listings can stand out and sell better than your competitors’.
For example, let’s say I make unicorn-themed soap. If I don’t know who I want to buy the soap, how do I adapt the soap’s features to be perfect for someone? What price are they willing to pay? What are they using it for? What other items might they need with that soap? Those answers would vary greatly if a teenager was buying my soap versus a mom.
But if I know I’m targeting moms throwing their kids unicorn-themed birthday parties and they’re looking for unicorn-themed party favors, I can offer unicorn soap that is perfect for them and will stand out when being compared to other unicorn soap listings.
First of all, I would name my Etsy listing “Unicorn Soap Kid’s Birthday Party Favors” so when someone is searching for “birthday party favors” or “kids birthday” or “party favors”, my listing is more likely to show up. Then, to sweeten the pot, I might offer my soaps in bulk and make them smaller to reduce the price for those buying 10+, offer individual gift-wrapping or customizable tags (e.g. Happy 5th Birthday Jane) as add-ons, etc.
Know your target market, the features they’re searching for and make your products and Etsy listing more appealing to them.
Convenience Shopping
There are items that can be purchased from a local store but are more convenient to buy online and have them shipped right to the doorstep. Keep in mind, the people who could drive to a local store to buy an item but choose to shop from their computer and pay extra to have that item shipped to them instead, tend to be busy.
They may be buying basic items online but they’re looking for convenience. For example, razor refills can be purchased at the grocery store but many people sign up for razor refill “shave clubs” to have refills shipped right to their door on a regular basis, so they don’t have to think about it.
Consider if your online store can appeal to the convenience side of online shopping and how you can create more ease for your customers.
2 – HANDMADE TRENDS
Trends will have an influence on what shoppers are searching for, as well as how many Etsy shops are selling a similar product.
As an Etsy seller, you’ll want to stay ahead of the trends (*if your business and products are trend-focused) so you can be one of the first sellers to offer products that are trending up.
If you capture more of those sales and rack up reviews, your product is going to be more appealing to other Etsy shoppers.
>> Check out: This Year’s Craft Trends
3 – SHIPPING FEES
Etsy has recently encouraged its sellers to offer free shipping. If a craft business hasn’t priced its products for profit, it can make it difficult to cover shipping costs.
>> Check out The RIGHT Way to Price Handmade Products for the basics on pricing, and then…
>> Learn how to master your profits with The Success Planner
Aside from Etsy, eCommerce sites such as Amazon, have changed the expectations of online shoppers.
There’s now an expectation of shipping being cheap and fast.
This can be hard for a handmade business to compete with.
Regardless of whether Etsy wants its sellers to offer free shipping or not, it’s important your business has reasonable shipping costs.
If I’m shopping online, put an item in my cart, begin the checkout process and find shipping costs are almost as high as the product, I usually decide not to buy.
It’s also important you streamline your process to decrease turnaround time (the time it takes to fulfill an order).
We live in a world of instant gratification.
When online shoppers must wait two weeks before their item will even ship, they may second guess their purchase and search for another Etsy seller who can ship a similar item quicker and cheaper.
If there’s no way for your business to work around that (e.g. you sell custom pieces that take two weeks to create), you may consider transitioning your online shop to your own website.
Etsy shoppers now expect shipping to be free and fast, so when you’re one of the few businesses that can’t offer that, it can make your business less appealing to Etsy shoppers.
When online shoppers are on your website, your competitors’ listings offering free shipping aren’t displayed next to yours’. Your shoppers aren’t as likely to be comparing your products, prices, and policies to thousands of other Etsy shops. They may have one or two other businesses in mind but aren’t as distracted by them when they’re on your website.
Your product must also be easy to ship.
Items that require a lot of packaging to get them to their destination in one piece, or are bulky or heavy, can drive shipping costs up, making the items less appealing to shoppers.
The best items to sell on Etsy appeal to online shopping behavior, trends, and shipping in mind.
Do Etsy sellers make a lot?
There are many people who open Etsy shops and don’t make a penny.
This tends to happen when the seller thinks it’s as easy as listing a few items and waiting for Etsy to bring shoppers to them.
Looking at some of the top-selling Etsy shops, they tend to make over six figures a year, some look like they may be earning over a million dollars in revenue per year.
>> Here’s what the worst-selling Etsy shops have in common and how to avoid their mistakes
*Revenue is much different than profit. The more products you create and sell, the higher your expenses are. Check out The Success Planner for more clarification on business numbers and how to improve yours.
It’s also important to keep in mind, most of the shops earning over six figures per year are selling products that may not technically be considered handmade (or have as many handmade elements as other products listed on Etsy).
However, anyone can list a lower-priced, mass-produced item on Etsy, but it doesn’t mean they’ll sell thousands of that item and earn over six figures in a year.
There’s a strategy for growing an Etsy shop, no matter how handmade or un-handmade an item is.
I took a closer look at an Etsy shop that sells jewelry and has consistently been a top-selling Etsy shop for years.
Yes, her products may not have as many handmade elements to them as someone who assembles every piece of their jewelry, but they still have amazing business practices in place that any business can implement to improve their sales.
You can take a closer look at a top-selling Etsy shop here.
Earning over six figures on Etsy is NOT typical.
There are many sellers struggling to make one sale each day, so there really isn’t a typical number you can expect to earn. The sky is the limit…if you put the work in.
The key to more sales is to go after a bigger piece of a small pie, rather than a small piece of a big pie.
Most Etsy shops are trying to turn as many customers as possible into customers.
For example, jewelry businesses list products on Etsy to sell to “women”. But targeting women is going after a very big pie. There’s so much competition that it’s hard to capture many customers.
If instead, a jewelry business targets mothers who have daughters and sells matching mother-daughter pieces, they’re now going for a smaller pie but they can get a bigger piece because there aren’t as many jewelry businesses vying for it.
Making a bunch of products and then looking for customers is like making a key and running around looking for a lock for it to open.
Start with the lock you want to open and then create a key to open it.
>> How to Find a Goldmine of Customers will help you do that and give you a better chance of making more sales on Etsy.
Once you know the niche you want to target on Etsy, take a look at your Etsy competitors.
This approach will give you a more accurate idea of how much money you have the potential to make on Etsy.
HOW TO ESTIMATE HOW MUCH MONEY YOU CAN MAKE ON ETSY:
STEP 1 – Check Product Category
Go to the category your handmade items would fall under on Etsy. For example, if I make candles, I would go to Home & Living -> Candles.
STEP 2 – Find Competing Items
Look for a listing that’s similar to the products you plan to sell on Etsy. For example, if I sell candles in jars with humorous labels, I would look for candles with humorous labels.
Click on those listings and then click on the shop name to visit that seller’s shop.
STEP 3 – View Competitor’s Sales
Get a rough idea of how many sales that seller makes per year.
Take their total sales on Etsy and divide it by how many years they’ve been on Etsy.
You can’t know for sure how many sales they make each year, unless they’ve only been on the platform for one year.
An Etsy seller may have been on the platform for 3 years and have 3000 sales, but that doesn’t mean those sales have accumulated equally over the years. They may have only sold 5 items their first year and then really ramped up their marketing in the past 2 years to increase sales.
STEP 4 – Calculate Competitor’s Average Price
The prices of their products may vary, but you can find a rough average by adding the prices of (what seem to be) their most popular products, and then dividing by the number of price points they have.
For example, if my competitor offered 3 different candles at $20, $30, and $40, I would add those prices together and then divide by 3 (the number of different price points).
Their average price point is approximately $30.
If they have 50 items listed and only 2 of those listings are for the $20 candle, I may assume it’s not very popular and simply find the price average based on the $30 and $40 price points.
STEP 5 – Multiply Price by Sales
Now you can multiply how many sales your competitor has by their average price point, to get an idea of their total revenue.
Again, you can divide the total revenue by how many years they’ve been selling on Etsy to get a rough idea of how much they sell in a year.
Keep in mind, the number you’re getting is revenue. There are material costs, Etsy fees, marketing fees, etc. that will reduce how much of that money goes into the seller’s pocket.
STEP 6 – How Much Money YOU Can Make
Determine if you’re likely to make more or less money than them.
Be critical and consider if your photography, product descriptions, branding, etc. can be on par with the competitor your analyzing. If you know you’re not great at photography and will have to hire out that aspect to get anywhere near the quality of photos your competitor has, that will eat into your profit margins.
Also, do a bit of digging to determine how they’re marketing their shop.
Does their listing appear as an Ad on Etsy?
If you’re not willing to spend money on ads, that may decrease how many sales you make in comparison to their shop.
Do they have a Facebook page, Instagram shop, Pinterest account?
How active are they on those social media platforms? How many followers do they have? Do they seem to be driving traffic from their social media accounts to their Etsy shop? If they have large followings on social media and seem to be relying heavily on those accounts to drive traffic to their Etsy shop, and you’re starting from scratch with your business’s social media accounts, it may take you a while to reach the yearly sales your competitor appears to have.
Do they have a website?
Their website may also bring in sales that aren’t accounted for on Etsy. Or, their website may simply be a blog that helps drive traffic to their Etsy shop. Consider if you’ll be setting up a website.
Do they have a newsletter?
Email marketing is one of the most effective marketing techniques. If they have a newsletter and you don’t plan on setting one up, you may not be able to make as many sales as they do.
All of these factors, and more, will determine how much money you can make on Etsy.
But you’ll never know for sure until you set up a shop and start accepting sales.
>> Find out if it’s profitable to sell on Etsy and if your business is likely to be profitable on the platform.
What are the transaction fees?
There are many fees when selling on Etsy (you can find a full breakdown here of optional and mandatory fees). Etsy recently increased its transaction fee from 5% to 6.5%.
This is a fee charged on the total of each transaction. For example, if I charged a customer $50 USD total for a product, Etsy will take $3.25 USD of that sale.
On top of that transaction fee you will also be charged a listing fee ($0.20 USD) and an Etsy Payment Fee (3% + $0.25USD = $1.75 USD). Etsy Payments is similar to PayPal, Stripe, etc.; they charge you a fee to process each online payment.
At minimum, you will be giving Etsy $5.20 USD from a $50 sale, which works out to a 10.4% commission for Etsy on your sale.
For a better understanding of how fees work and a full break down, check out: How Much Does Etsy Take Per Sale?
Who pays for shipping on Etsy?
The customer should always pay for shipping, in one way or another.
Customers pay for every expense of your business. Although they’re buying the product, there are many steps that come before that product is ready for them to buy.
Customers may not think about everything it takes to get a product to market, but you must keep each step in mind and work those costs into product prices. The money your business makes must cover every single cost of your business, such as:
- Your hours to photograph, upload, and edit product images
- Etsy listing and transaction fees
- The cost of the label you place on each item
- The cost of the box and bubble wrap you ship an item in
- Your time to drive to the post office
- Etc.
And since customers paying you money for your products is likely the only way your business makes money (unless you have other revenue streams), the money your customers pay you must cover all of those costs. You cannot pay for them out of your own pocket.
For customers to pay shipping costs, even when you’re offering free shipping, you must work those shipping costs into your prices.
You can either:
1 – leave prices the same and reduce your profits (this may be acceptable if you already have high profit margins)
2 – increase your prices to include shipping costs (this may be acceptable if your prices are below average)
3 – increase prices to include some of the shipping costs and reduce your profits to cover the rest.
The first step is to look at your numbers and make sure your prices are covering ALL expenses and leaving you with a profit…at wholesale prices.
Please follow this guide for the right way to price handmade products.
When handmade business owners don’t add proper markups to their prices (this article will teach you the right way), that’s when they get in trouble with changes, such as Etsy encouraging free shipping or even a recession.
Without healthy profit margins, your business can’t put money aside for a rainy day or have the wiggle room to adjust prices, offer discounts, etc.
Once your products are priced properly, you can adjust your shipping costs to be more appealing to the customers, which will help with your sales.
Do you have to charge taxes on Etsy?
Taxes can cause confusion for business owners. There are a few things you must consider when it comes to taxes:
- Sales tax
- Income tax
- Expenses
It’s up to the business owner to understand and follow ALL laws, including tax laws. Which vary depending on what type of business you have, your sales, where you run your business, where you ship to, and other factors. You’ll find more information in: Laws for Selling Handmade.
SALES TAX
Due to new laws in some states that affect online marketplaces, Etsy has begun calculating, collecting, and remitting sales tax for sellers when they’re shipping items to certain states. The list of states may change if/when more states introduce similar laws.
It’s important to note: just because Etsy is not calculating, collecting, and remitting sale taxes for all locations, does not mean your handmade business is not responsible to do so.
INCOME TAX
If you sell your products and make a profit, you’re considered a business and must report your income when you file income taxes. How you report your income will depend on what type of business you set up (e.g. sole proprietor, partnership, LLC, Corporation, etc.).
You pay taxes on your income, which is the money left once you deduct expenses and costs of goods sold. So you must track and keep records of your expenses and costs so you can reduce the amount you pay taxes on. This brings me to the next point…
EXPENSES
If you work out of your home, use your car for business, travel for trade shows, etc. you may be able to write off part of those expenses as indirect business expenses.
What’s considered a business expense and how much of that expense can be filed varies depending on your business and jurisdiction.
The more you can (*legally) write off as an expense, the less income you have to pay taxes on. So it’s important to properly track your business expenses.
Etsy may charge sales tax on your behalf, but not always.
HOW TO BOOST SALES ON ETSY
There are many factors that play a role in increasing Etsy sales. Make sure you take these 7 essential steps before you set up your Etsy shop, and consider each factor below.
PRODUCTS
>> Selling profitable products: The Most Profitable Crafts to Sell
>> Having the right selection of products: How to Know if You’re Offering Too Many Products
>> Offer products that make it easy for a new customer to dip their toes in the water: How to Create an Entry-Level Product for your Handmade Business
PROMOTION
The success of many Etsy shops has less to do with what they sell and more to do with how they promote and sell it. These articles may help:
>> How to Promote your Handmade Business
>> How to Find More Customers for your Handmade Business
>> How to Get Etsy Sales From Pinterest
GREAT PHOTOS
Your photos must sell your products. Customers can touch/pick up/try on products when shopping online so your photos and product descriptions must communicate enough information for shoppers to make informed decisions. Without enough information, shoppers won’t buy.
GOOD SALES STRATEGIES
>> Write great product descriptions: Product Description Template, Sample & Examples
>> Make it hard for shoppers to choose your competitors over you. Here’s how.
>> Use effective sales strategies when people are in your shop: The Most Effective Sales Technique for a Handmade Business
>> Set up a sales funnel for your business. Most shoppers aren’t ready to buy the first time they visit your shop. So it’s important to have a way to stay in touch with them. A sales funnel is the easiest and most effective way: How to Set Up a Sales Funnel for your Handmade Business
WORKING WITH ETSY
Etsy is constantly changing and your business must work with those changes to continue seeing sales on the platform. I cover the most recent changes Etsy has made and how your shop can adapt to them here: What is Going on with Etsy?
HOW TO KNOW IF SELLING ON ETSY IS WORTH IT FOR YOUR HANDMADE BUSINESS
If you’ve been selling on Etsy for a while, you may be wondering if it’s worth it for you to continue selling on it.
As Etsy continues to change its algorithm, update its rules, and grow, more and more makers are questioning if Etsy is worth it in 2020.
Should people with Etsy shops continue to put the effort into them and for those who don’t have one, should they start one? Let’s find your answer.
The bottom line is, Etsy is worth it IF you make a profit from it.
Countless forum threads with sellers stating their sales are down or that Etsy is “dead” or “dying”, doesn’t make it true or make Etsy any less useful to makers.
Obviously, Etsy IS worth it for many businesses or the platform wouldn’t continue to grow (as The Wall Street Journal pointed out) and there wouldn’t be sellers continuing to support the platform.
So, the question isn’t: is Etsy worth it?
It’s: is Etsy worth it for your business?
There isn’t a blanket statement that applies to all businesses. Just because one person says Etsy is 100% worth the time and money investment, does not mean it’s worth it for your business.
And on the other hand, if you have an Etsy shop up and running and are profiting from it, it’s worth it for you. Don’t listen to the “Etsy is dead” or “Etsy has lost its soul” opinions. It’s working for you and that’s all the matters.
But if you’re not sure if your Etsy shop is profiting or if it’s quite a fit, the following questions will help you decide.
Answer the following 10 questions for your business:
1 – HOW DO YOU PREFER TO SELL?
First and foremost, think about if you’re excited to sell on Etsy. Do you enjoy putting time into your shop or does the idea of starting an Etsy shop excite you?
I’m a big believer in the idea that passion gets results.
If the thought of Etsy fills you with dread, you’re not going to want to put time into it and you won’t be putting your best foot forward when you do spend time on it. That will be reflected in your results.
If you’ve been thinking about setting up an Etsy shop for a while but just can’t get motivated to take the first step, maybe that’s an indication that it’s not the right platform for you, regardless of how much success others have had on it.
One important lesson I’ve learned from over a decade of running my own businesses is: there’s no one size fits all.
It can be frustrating when you’re following the steps that worked for another business and it’s just not working for you.
But on the other hand, it’s exciting. You can pave your own path.
I used to be filled with dread thinking there was going to be a day I would have to go back on television, have more and more, and bigger and bigger media interviews, or even have to talk to a room full of employees.
But I’ve slowly discovered that just because most businesses use media for marketing and dream of having an entire team of people working on their business, doesn’t mean that had to be my path.
You can make your own goals and you can achieve them in a way that makes you happy. Passion must be behind everything you do and only you know what sparks that passion.
If sitting behind a computer and posting to Etsy doesn’t make you happy, look into selling at craft shows, selling wholesale to retailers (here’s how to attract wholesale orders at craft shows), or other ways to sell your products locally (here are lots of ways)
You may even find running your own website is more rewarding than an Etsy shop because you get more control over the design and functionality of it.
Consider if Etsy aligns with your passions and skills.
2 – WHAT ARE YOUR PROFIT MARGINS?
For any business to survive, it must have profits. And you must know how much you profit from each sale before you can make solid decisions for your business, such as which sales platforms to use.
*Profit is the money left once you pay for your expenses and pay yourself a wage.
As I mention in The Success Planner, profits should be used to determine how much money you put towards growth.
Based on your profits, Etsy may be a better fit for your business than a sales channel such as craft shows.
For example, let’s say last month you spent $100 on expenses (e.g. materials, Etsy listings, marketing, etc.) and your wages total $100. If you sell all the products you made for $200, you’ve earned your $200 back and can repeat what you did last month. There is no profit and no extra money to spend on more supplies, marketing efforts, sales channels, or wages.
If you earned $400 dollars from selling all the products you made, you’d have an extra $200 to play with next month. You could put more money towards products, marketing, and selling to earn more than you did last month. With that profit, you can also pay yourself more so you’re not just an employee getting paid for the hours put in.
The expense of selling through Etsy is lower, and lower risk, than selling at a craft show, so if you have lower profit margins, Etsy may be the better choice between the two.
Etsy is also a better choice when compared to selling wholesale if you have low profit margins.
However, you may find that making sales through your own website is the best option and may not cut into your profits as much as Etsy does.
You will be charged transaction fees either way if you’re using a service such as PayPal or Stripe to collect payments online.
However, Etsy charges a listing fee for every item, which you won’t have with your own website. You will have domain and hosting fees when running your own website, but those may be lower than Etsy listing fees, depending on your business.
Know your profit margins and how much each sales channel eats into them to determine which is the best option for you.
3 – HOW DO YOUR CUSTOMERS SHOP?
Think about the product you’re selling, the market you’re targeting, and how your target market typically shops for your product.
Are they likely to search online for your product or visit a store and buy it when shopping for other products?
Etsy won’t be worth it for you if your typical customer doesn’t shop on Etsy.
For example, let’s say a vendor is selling high-end jewelry to be worn with evening and ball gowns. They’re targeting women who are in their 40’s to 50’s attending galas, charity dinners, operas, etc. When shopping for a special occasion, most people go to boutiques or department stores so they can try on a gown and see it with all the accessories; the clutch, earrings, necklace, etc.
It’s unlikely that a woman in her 50’s is going to buy a ball gown and then go to Etsy to find high-end jewelry to go with it. She wants to see the jewelry in person and try it with the dress before deciding on it. Selling that jewelry wholesale to high-end boutiques carrying special occasion wear would be a better option than selling it through Etsy.
On the other hand, a woman in her 30’s who just saw Jessica Biel wearing an amazing pair of earrings on the red carpet won’t go from store to store looking for something similar. It’s easier for her to hop online, type “Jessica Biel earrings at MTV Awards” or a description of the earrings into Google and find something similar. In this case, Etsy would be a good option (if the proper SEO tactics were in place).
Consider your target market and if those customers typically head online to shop for your product.
If the answer is yes, start researching which keywords your target market might type into a search bar and create Etsy listings using those same keywords.
4 – WHAT IS YOUR ROI?
As mentioned in The Success Planner, it’s important to track how much time and money goes into each major task on your to-do list and how much that task earned you so you can determine if it’s actually worth your time and money.
That’s a task’s ROI; return on investment.
Once you’re set up on Etsy, you need to track how many hours and dollars you put into keeping your shop updated, promoting your shop, communicating with buyers, shipping orders, etc., and how much money you get back from it.
>> If you spend $100 each month on listing fees, taking photos, creating listings, promoting those listings on social media, etc. but you only sell 2 items per month from Etsy and that results in $50 of revenue, you’re NOT making a return on investment.
>> If you earn $100 in revenue from Etsy, you’d be breaking even.
>> And if you earn more than $100 in revenue from Etsy, you’d be making a return on investment. But then the question is; how much?
If you put $100 into Etsy in a month and earn $110 back from it, that’s only $10 profit. Is all the time and money you put into Etsy worth $10 profit or would that $100 be better spent somewhere else?
Know where your sales are coming from and how much you’re profiting after the time and money spent on the sales channel is deducted.
You may find Etsy doesn’t produce enough sales or profit to justify all the hours and expenses it requires.
If another sales channel brings you more sales and requires less time and money to make those sales, it deserves more of your time and money.
5 – DO YOUR PRODUCTS STAND OUT?
Take a look at the category your products fall under and scope out your competition.
In most cases, your products will be competing with thousands of similar products.
If you don’t have something that sets your products apart (aside from being “made by you” or being “your designs”) you may have a hard time making sales on Etsy.
When there are several similar options to choose from, consumers will go for the cheapest, quickest, or most convenient option unless there’s a valuable reason not to.
When you put all the work into getting people to your website, they’re only seeing your products and aren’t distracted by millions of other listings.
At craft shows, there are usually only one or two other vendors selling similar items to you.
Consider how your products will do when placed next to thousands of listings on Etsy. Will they catch eyes and encourage people to click or get lost in a sea of photos?
6 – WHAT TYPE OF FEEDBACK DO YOUR PRODUCTS GET?
Different products attract different types of customers and feedback. And, everyone has an opinion.
If your product’s features are subjective they may garner a wide range of reviews (e.g. “oversized” may be big to some and not big enough to others, “subtly scented” may be too strong for some and too weak for others).
With online shoppers, you have to make it crystal clear what you’re selling so customers know exactly what to expect.
If a customer receives something different than what they were expecting, based on photos, they may not be happy and leave a negative review.
For example, selling a moisturizer deemed “perfect for summer” is open to interpretation. Some people prefer lightweight oils for summer while others want oil-free options to avoid that greasy feeling. The moisturizer is likely to be too light for some but too heavy for others, and could result in mixed reviews.
On Etsy, a negative review is permanent (unless it violates policies).
Even if it’s completely unfair, simply their opinion and not a reflection of your product, or even if they made a mistake when ordering and are making it your problem, customers can leave a review and it’s on your permanent Etsy records.
On your own website, you’re in control of what appears. So if a Negative Nelly leaves an unfair review, it’s your choice if you want to display it.
Obviously, you want customers to be satisfied with their purchase and for everyone to leave a good review.
However, if your products read differently online than in person, and are better received when one is able to pick them up, handle them, see the quality, etc. they may be better suited for offline sales.
7 – HOW DO YOUR PRODUCTS SHIP?
Factor in how easily your products ship and how much it costs to ship. Many sales are abandoned because of high shipping fees.
The bulk of users on Etsy reside in the US, so if you don’t live in the US and it costs a lot of money to ship your products to the US, you may want to look at a different online marketplace (there’s a long list here), considering starting your own website and working on SEO for your product name combined with your location, or focusing on selling locally offline.
Also, consider how easy it is for you to stay on top of shipments. Do you have a system in place to track orders, package them for shipping, and get them off to buyers in a timely manner?
Online shoppers want their items to ship quickly.
Many negative reviews left on Etsy shops have to do with wait time or lack of communication from the Etsy seller letting them know when to expect their item.
If you can’t get to the post office each week or your products have a long lead time (i.e. you custom make each order and it takes you 2 weeks before an item is ready to ship), online selling may be difficult for you.
8 – WHAT ARE YOUR COMPUTER SKILLS?
Etsy makes it fairly easy to set up an online shop, especially when comparing it to setting up your own website.
If you want to have an online presence but you have minimal computer skills, Etsy is likely your best option.
There are several tutorials that will walk you through how to set up your shop and their interface is pretty user-friendly.
Like anything, it will take some time to understand the platform and become comfortable with it, but if you have limited time to do so, my suggestion is to go for Etsy over setting up your own website.
Once you become comfortable with using Etsy, you can ease into the idea of starting your own website.
9 – HOW WILL YOU GET TRAFFIC?
One thing is for sure; Etsy sellers can no longer rely on adding listings to their shop and watching views and sales pour in.
If you hate social media and other forms on online marketing, it’s going to be hard to get traffic to your Etsy shop and may not be worth it for you to use the platform.
When selling online, it also requires you to invest time into SEO (search engine optimization).
>> Here’s a complete and easy-to-follow Etsy SEO guide
Etsy can help your listings show up in Google searches because Etsy has a good ranking on Google. However, within Etsy, they are constantly changing their algorithm and when and how a listing shows up on the platform.
Although Etsy might initially help attract Google shoppers, it’s easier to lose those shoppers to other sellers.
It may take longer to get your own website to rank on the first page of Google but once someone lands on your website, your products aren’t competing with millions of others just like them.
You decide what appears at the top of the page and you can keep your shoppers focused on your products.
You’ll also have an easier time getting someone on your newsletter list when they’re on your website vs. Etsy. Which is absolutely essential to your business.
Seriously, don’t wait. Set your newsletter up today. It’s free, will take 10 minutes and you don’t even need a website to start collecting email addresses. And here are 365+ ideas for what to send to your subscribers.
Etsy may be worth it for your business if you don’t have a lot of time and money to pour into SEO and getting traffic to your personal website (it can take years for your own website to start showing up on the first page of Google).
10 – WHAT ARE YOUR GOALS?
Where do you see your business in the coming years?
Do you want a business that is 100% online? Etsy may be a good starting point and support for your online business.
Do you want to open your own store one day? Perhaps focusing on selling wholesale to retailers is a better path. It may also be more effective to start your own website so you can slowly start to build traffic to it and it’s ready to go when you do open that store.
Do you want to focus on craft shows and make a few online sales? Etsy might be the perfect solution to that as you don’t have to build your own website, pay a developer, pay for hosting and a domain, etc.
Consider if selling on Etsy aligns with the vision you have for your business.
You may also be interested in: How to Make Selling on Etsy Easy
Are you starting an Etsy shop this year or shutting one down?
Hey, I’m Erin 🙂 I write about small business and craft show techniques I’ve learned from being a small business owner for almost 2 decades, selling at dozens of craft shows, and earning a diploma in Visual Communication Design. I hope you find my advice helpful!
Great post, yes I’ve recently opened a shop on Etsy after doing it on my own website for 15 years. The first month certainly wasn’t worth it but I’m just having fun, hopefully next month will be better. Most of my profit went on ads and fees. In fact I was $1.45 down at the end of the month. All that work on top of postage costs and then they want you to promote free shipping. Ah well, you live and learn.
I think it’s so great you know exactly how much you were down by. So many people don’t track that information and it’s crucial for making decisions for your business. There’s definitely a learning curve with anything so fingers crossed you see improvements each month. The “free shipping” is such an incentive for online buyers but doesn’t work for every business. Of course, it’s never really “free”; shipping fees are usually worked into the price the customer pays somehow.
Good luck on Etsy and keep me posted on how it goes!
Erin
My Etsy shop was closed withdout any serios reason. I work 14 mounth, invewst all my savings and proffit . And they just cut my only finance income I have. I am very disapointed and feel very naive that I belive them.
I play by the rulles, work with high quality materials, every order was handmade with my own hands and personlized, free shipping and fast delivery, I was thinking that I build a brand….Now I have bills to pay and nothing in my bank account.
If you are smart dropshipper you will have huge sucsess in that marketplace. You can buy items on aliexpress and sell it to Etsy, just make new photos and the money will flow. YOU buy it for 5$, sell it for 50$.
That is the lesson I learn from Etsy. All shops in my nishe was scam and fake, but they sell.
They charged me a significant amount of money on my account without my knowledge. I messaged them about it and never received a response. It is not the same here as it is at other big selling platforms. Trust is an issue.
Interesting article. I live in Canada and Etsy hasn’t been working well for my small business since I created my account in 2016. Sold a $45 item yesterday and when I subtracted all the Etsy fees & my costs to produce the item, my profit was a big fat 0. I have both higher priced and lower priced items in my Etsy store, so the profit per sale varies. That being said I’ve already been investigating alternatives. Both iCraftGifts and selling from my website have their pros and cons.
I have been struggling with this for the last year and a half. Etsy kept 55% of what I made last year, then once I started documenting how much each item was costing me…I’m losing money on half of my sales. They pitch a good story for customers, but don’t remind people that the $2B that they makes is coming out of the pockets of small business owners that can’t afford the marketing plans to promote their businesses or struggle with the SEO. I have had customers ask for me to move my products from my web site to Etsy so they can keep their business on one platform, and I declined. I can’t afford to pay 50% of my product in fees. Customers don’t understand that it’s not as simple as a commission fee on each sale. The listing fees. The transaction fees. The marketing fees. The advertising fees. The 25% fee for Google customers clicking into Etsy to your shop. The fees for processing returns are usually equal to the product price. Then there is free shipping over $35…WE are paying for Etsy success, and they treat the business owners like we are employees without rights, with no regard to how their changes or their successful business model is destroying businesses.
Thanks so much for this post. I started my shop in October selling watercolor downloadables https://www.etsy.com/shop/eileenmckennaart and have spent a lot of time creating and loading my art. So far the time vs. profits is comical but since it is all downloadable the potential is there for more sales without more work (on the products already there). Sales have been super quiet lately and I’m wondering if it’s a slow time of year. I guess time will tell and I have to continue to stock my shop to give it a fair chance. Thanks again
I have been on Etsy for 9 years as of February. It took a few years to get going but the shop recently hit the 2000-sales mark (at the end of April) and I do like the platform. I work full-time and run my craft business on the side so I need the online side of p.s. phyllis sews to be as effortless as possible. I also did not mind that it took a few years to get going.
Now, I have a system in place for reaching out to potential customers and I don’t use all the extras that Etsy offers because I am trying to avoid extra fees. I also get irritated about offering free shipping. I like to hold that out as an extra incentive.
Overall, I am satisfied with Etsy but my shop was not an instant success. It took time and effort and lots of learning. I’m still learning!
I am grateful for the opportunity this platform provided for me.
https://www.etsy.com/shop/psphyllissews
When I started my business three years ago, it honestly felt like etsy was the only real option to get my stuff out there. But so far I’ve only made three sales on etsy.
I’ve made more money selling my toys (stuffed animals and plush dolls) in person.
I admit I’m still figuring out my small business. Just from talking to my customers I know most people who buy from me are looking for toys for baby showers- and my machine washable and soft yarn are my greatest selling points.
All my customers ask me if I have an etsy- and I feel like I need to keep my shop open just to have something to show since designing my own website feels overwhelming.
I have been on Etsy for a little over a year now. I feel its just a slow time of year with people taking vacations etc. I do okay with sales but it takes daily work on my shop to get recognized online. I also enjoy doing a craft show once or twice a year
What daily work do you do on your store to make sales on Etsy? Please share.
In my opinion, (sorry if I have a rant, it’s been a tough week) the recent drop in sales is largely to do with the recent Google update (diversity and core). Your shop is probably not getting as many visitors through Google unless you’re paying for paid ads. Even this blog is probably noticing a drop in traffic. Erin?
Organic listings are no longer reliable. Multiple URL’s in SERPS (something Etsy was very good at getting) are being removed, now you can only get one URL from your domain in SERPS if you’re lucky and you need to be a giant domain to survive. Many businesses are suffering and unless you have a huge budget for ads your sales will go up and down all over the place as the algorithm is fiddled with by geeks fresh out of school and they add machine learning. It’s like a 3 year old is running the internet basically. Until it learns things are going to go haywire and many businesses that once relied on the internet for sales will suffer. Only large businesess with SKU numbers, world wide product codes, perfect structured data mark up etc. will survive. If none of this makes sense then it’s time to start learning. Before the machines learn and take over your life and us humans are left trying to figure out why we can’t make and sell things online anymore and everything you can buy comes from 2 or 3 major players on page 1 of SERPS, Amazon, Etsy, Google Shopping, Facebook…. There’s no room for little cottage makers. We will be on page ten below all the ads.
Interesting post. The question ‘is Esty right for you’ is spot on, BUT it also isnt an either / or.
I’ve been selling successfully on Etsy since 2014. I also have my own website, wholesale accounts, regular craft markets and a store. Etsy should never be your only sales channel and it needs to be approached with basic business sense or it won’t work. (ie figure out your costs and profits BEFORE you send the item out) Etsy definitely can be annoying; they regularly move the goalposts (like the new plan to ding sellers in search who don’t ship free) and it is always competitive. But if you consider the questions above and make it a PART of your overall plan, it can compliment your other business well – sending not only sales but new leads and traffic to your primary sales channels.
Don’t know about sellers but I found the whole Etsy experience less than favorable! One particular store Danellys advertised sizes as US but did not send US size and stated they are free to call sizes whatever they want. I complained & wanted refund but Etsy put me thru wringer of things I had to do & not admonishing seller, and then told me I did not respond in time & closed the case!
Etsy use to be worth it but since they allow so many resellers on there now its not worth it. Etsy has lost its integrity and is no longer the site for artisans and crafters like they claim. Its all about pleasing stock holders now ☹
First time in 3 years without a sale in over a month. It’s getting hyper competitive in this sea of over 1M shops. My knowledge has increased and my product designs are better than ever (jewelry) yet my sales have withered to nothing. I am in the process of exploring other platforms. Good luck, friends.
DO NOT waste your time selling your creations on Etsy.
They will stalk and poach your shop, ’til you show a decent profit only to pull the rug out from under you.
Chances are, you’ll lose THOUSANDS of precious dollars on this wild goose chase for the money.
Etsy believes Your Money isn’t Your Money.
Open your shop on eCrater, wait a week, and BOOM ! The money starts rolling in.
In our business of focused artistry, it is imperative that we have a clear unstressed mind necessary to create excellent lasting pieces as our legacy.
Drop Etsy like a Hot Mike.
I am sure of this. WASTE of time for most small handmade business. I am out of there after having used so much time just to find the right keywords etc. My own webshop is much better.
Selling on Etsy has become a NIGHTMARE. No views. Views have tanked by 90%. I don’t know what Etsy does to screw itself over so badly, but I’m starting to think they make the search as bad as possible to con people into paying for their dumb Offsite Ads.
Yes, my thoughts exactly, it was all planned and started being put in place last year. Ever since I noticed these changes I just kind of lost all hope in Etsy. So typical of where just about every business is heading, they want to screw us over for every cent we earn from WORK while they do virtually nothing in cyber space hidden from the real world, running everything on autopilot with no accountability for their actions..
Thanks
Selling handmade items on Etsy is definitely not worth it. There are too many resellers to compete with! Etsy does nothing about the hundreds, if not thousands of shops reselling items listed as handmade. It has just gotten so out of hand that it isn’t even worth it to try! They do not follow their own policies. I can show you many examples of this!
If you sell on Etsy do you place ads for and sell the exact particular item on other platforms?
I had planned to sell the exact particular items on Etsy and from my own domain. At this point in time, I’m still only selling from Etsy. I haven’t been placing any adds.
Etsy used to be a great place to sell but, as a seller in Canada, it is no longer worth. Their increase in fees and addition of that much-despised “marketing” charge have moved my fees from about 11% of my sales up to about 20% of my total sales. (including shipping and taxes!)
As well, they no longer send US buyers to shops outside the USA. Americans used to make up 80% of my customers; now I get absolutely no US purchasers, except those that come via their “marketing” scheme. My sister lives in the USA and I had her do a search of my bestsellers. One item appeared on the THIRD page of the search and that was it.
Personally, I was looking for a pair of earring to send the aforementioned sister for Christmas. In the 25 pages of search results I viewed, not one single US store showed up – all were from Canada and overseas. So, it would appear they have separated the platform into two parts – the USA and the rest of the world. Not worth it for those of us who are not in the USA. And don’t get me started on their so-called “support” system. You’re lucky if you ever get a response and, if you do, it will just be a form letter.
Forgot to mention they also allow manufacturers and resellers on the platform, even though they will deny it. Every seller and buyer I know talks about it. It’s not hard to spot them.
Etsy allows far too many resellers of mass produced items for an individual artist or craftsman to compete…it is NOT worth the time, effort and cost to do business with etsy in this artist/seller’s opinion. Etsy will not take down these shops who claim their commercially manufactured items are handmade, and they sell them at a high markup, even after being reported as going against etsy’s policies. A saavy shopper can easily google search the photo of the item they want and likely find it on Amazon for a fraction of the cost. Consumers should be educated on supporting ONLY those sellers on etsy who truly create their own work, and if they need that tin sleigh or plastic dish rack then buy those items at Walmart or Amazon. I appreciate that your post has other suggestions to check out. Thanks.
I wish Etsy would not be a haven for sellers of counterfeit sports cards. eBay, Mercari, Bonanza have removed a majority of sellers of counterfeit reprinted sports cards.
Etsy on the other hand has done little or nothing. All the sellers as they get removed from these sites congregate to Etsy. They are allowed to do business two years plus on Etsy.
Buyers’ beware. Etsy should be labeled “Easy to Scam You”.
Why should buyers and sellers trust a site just loaded with 100’s and 100’s of counterfeit goods. And a site that does not follow its mission and enforce its own rules. Fraudulent statements on the sales of counterfeit reprints and nothing is done.
I’ve been on Etsy since 2008. When I started it was great and I loved it. I still love my customers but I’m not competing well with the resale shops – there are thousands of them – and I guarantee Etsy doesn’t care and has no intention of trying to fix it because they’re making them money. Etsy’s original intention for a makers platform was fresh and lovely. Then they got greedy and it went to shit. I still report the resale items I see, over and over. Not because I expect Etsy to do actually anything about it but because of how hard I know I work to make the things I sell.
STAY AWAY, as far away as you can, from this company! Heed my warning as you will only find out that they do not treat their sellers well until it’s too late. They have a bait-and-switch setup right off the bat that you won’t see until your volume goes up, because THEY KNOW once your volume is up and you have the ball-and-chain of lots of good reviews around your ankle then you won’t leave. They don’t force you to advertise until you start making $10K a year in sales. After that, they stiff you really bad with forced advertisement fees and choke you out! And that’s just the beginning!! They only respect their policies when it fits them. They will ban you from their community comments if you as much as say something they don’t like and give you a lame excuse that you “violated their rules” in a very bogus way – their twisted interpretations of things that benefit them. Their customer service is pretty much non-existent and they don’t have a decent way to address problems (only ask me what I want to hear, and nothing else). They keep their hands off to save money and you end up hung out to dry a lot. Their dispute resolution is the biggest joke on the planet. THEY DON’T CARE. Even their survey requests on how they are doing are pretty much a “Tell me how great we are!” type of setup. And if you question anything, you get the attitude to show up: “It’s our site, we can do whatever we want, so screw you and go back to making money for us!” It’s no surprise that there is an Etsy seller union in the works. I hope that union can make a difference, because this is one ***tty company! And they raise their fees CONSTANTLY as a cherry on that CF cake! CONSIDER YOURSELF WARNED.
Yes, I agree Linnie, it’s so sad for us makers. I remember the good old days and couldn’t believe how well it worked at first, then it all went down hill fast and you’re right it’s all to do with the fact that they allow so many people on there now who obviously don’t make what they sell. Etsy got way too greedy. We do all the hard work while they and the scammers make all the money. There’s no respect for the original makers who helped make Etsy become so big in the first place.